Warranty Policy

  1.   I. Vian International (V2A) Warranties its watches (purchased only from V2A authorised sellers) against all manufacturing defects for a period of one (1) year from the date of retail purchase, subject to exceptions listed below:

This Warranty does not cover the following:

  • Normal wear and tear
  • Scratches on the body of the product or Physical damage to plastic parts.
  • Discoloration of product parts including cases, bands/straps.
  • Damage caused by mishandling of watches including damage to glass, straps and bracelets
  • Damage Resulting from Battery.
  • Damage caused by watch being opened/disassembled/repaired/serviced at a un-authorized service outlet
  • Damage due to water entry in a non-water-resistant watch or not using a water-resistant watch as per the usage conditions (kindly refer to the usage conditions specific to the product)
  • Damage due to exposure to chemicals and solvents.
  1. No Warranty shall be provided on Watches which are purchased from unauthorised sellers.
    III. No Warranty shall be provided on Watches which are found to be fake / counterfeit of V2A Watches.
    IV. With exception to the above, V2A is committed to adjust, repair or replace parts to bring the customer’s watch back to its original working condition free of cost during the warranty period. The repair will be undertaken provided the watch is returned to Authorized Repair Centre accompanied by relevant Cash Memo/ Invoice/ Warranty card as a proof of Date of Retail Purchase.
  2. B. Conditions of Warranty
  • Movements/ Modules – Free replacement within 1 year of retail purchase.
  • Battery – Free replacement within 6 months of retail purchase
  • V2A may at its option repair your watch by installing new or thoroughly reconditioned parts or replace it with identical/similar/equivalent value watch.
  • In case the replacement of the entire Watch is being made, (subject to the sole discretion of V2A), the same model shall be replaced and in the event such model has been discontinued/not available, it shall be replaced with the model equivalent as deemed by V2A.
  • All replaced parts shall become the sole property of V2A.
  • V2A does not have a product refund policy and as such Watch purchased shall not be taken back.
  • In case of repairs or replacement of any part(s) of the Watch during the Warranty period, the Warranty of Watch shall continue only for the unexpired period of original Watch warranty.
  • V2A makes no other express warranty either in writing or otherwise and expressly disclaims all warranties and conditions not stated in this warranty policy.
  • To avail the warranty coverage / benefits, the Customer must visit / deliver his/her Watch to the Company’s Authorized Service Center. The Customer will bear the transportation, delivery and handling charges incurred to visit / deliver the Watch to the V2A’s Authorized Service Center.
  • The shipping cost incurred by the customer in sending he product to the Authorized Service Centre cannot be reimbursed in any circumstances
  • The repair time can wary from 7 to 30 days depending on the availability of required parts
  1. Authorized Service Centre
  • Vian International

Khasra No.1122, Bagga Link Road,

Rithala, Delhi-110085, India